🔄 Return & Refund Policy

Brothers Electronics

At Brothers Electronics, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

📦 Return Eligibility

You may request a return if:

• The product is damaged or defective upon delivery

• You received the wrong item

• The product has a manufacturing fault

To be eligible for a return:

• The request must be made within 7 days of delivery

• The item must be unused and in original condition

• All original packaging, manuals, warranty cards, and accessories must be included

• The original purchase receipt or order confirmation is required

❌ Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or mishandling

• Items without original packaging

• Products returned after 7 days

• Installed or used appliances (unless defective)

🔍 Damaged or Defective Products

If your product arrives damaged:

1. Take clear pictures of the package and product.

2. Contact us within 24 hours of delivery.

3. Do not use the product.

We will arrange inspection and replacement if approved.

💰 Refund Process

Once your return is approved:

• The product will be inspected.

• If approved, your refund will be processed within 7–10 business days.

• Refund will be issued via:

  • Bank transfer

  • Original payment method

  • EasyPaisa/JazzCash (if applicable)

Shipping charges (if any) are non-refundable unless the error was from our side.

🔄 Exchange Policy

We offer exchanges only for:

• Defective items

• Wrong product delivered

Exchange requests must be made within 7 days of delivery.

🚛 Return Shipping

• If the return is due to our mistake (wrong/damaged item), we will cover shipping costs.

• If the return is for any other valid reason, the customer may bear return shipping charges.

⚡ Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.

• Once the order is shipped, cancellation is not possible.

📞 Contact Us

For return or refund requests:

📧 Email: support@brotherselectronics.com
📱 WhatsApp: +92-XXXXXXXXXX